Preskoči do glavne vsebine

Logistics Operations Specialist English and other language in Control Tower, SCO

Warsaw, Poland - Razišči lokacijo Logistika in dobavna veriga Polni delovni čas

Opis delovnega mesta

Company description

At IKEA, we do things a little different. We think differently, act differently, and work differently as well. We like to break things. Like rules. And then make things. Like music-playing lamps. And beds disguised as sofas. Even plant balls that help us look after our planet. It’s all part of our vision - to create a better everyday life for the many. And it’s been keeping our co-workers going for 80 years. By 2030, we hope to help millions more look forward to going home. Maybe you can help us?

IKEA Supply is assigned to source, produce and supply the global IKEA Range, all the way from raw materials to customers. Through strong partnership with our supply partners, we manage a connected, efficient and low-cost supply chain, enabling a better everyday life for the many customers and people connected to our supply chain.

At Supply Chain Operations we connect our customers with IKEA products in a simple, affordable and sustainable way. We lead, plan and execute ​the supply of IKEA ​products between ​suppliers and retailers​. We contribute to customer satisfaction through securing customer perceived availability, delivering lowest cost over time, leading towards sustainability and ensuring the right quality for all services.

We are on a journey to strengthen our operations by establishing one IKEA Control Tower. It will enable an omnichannel retailer and create value for our stakeholders, providing qualitative service in one location. Our shipments are booked automatically, scheduled by our service providers and we intervene in case of deviations from the normal flow. We interact proactively with our stakeholders.

The Control Tower will be established in Warsaw, Poland. 

We are looking for Logistics Operations Specialists who will master the daily execution of planning, delivering seamless omnichannel experience for IKEA customers.  


Job description

What will you do with us?

  • You will plan the execution and manage, control, and monitor our daily end-to-end goods flow in an end-to-end perspective (for goods leaving supplier to reaching retail market) together with our internal and external IKEA supply chain partners.
  • You will secure that we keep a high share of automatization and standardized business rules and that ways of working are followed. In case of deviations from the plan, you will act to find short-term solutions. Intervene in the daily planning and booking delivery process if needed.
  • You will be the first point of contact for our internal and external IKEA stakeholders (e.g., suppliers, transport service providers, and retailers) in respect of daily operations. You will be active on the phone with our partners and secure clarification in written (written protocol). Build and maintain strong relationships with our business partners.
  • You will secure a strong communication flow with our stakeholders and provide clear and professional guidance in topics and questions related to the daily end-to-end goods flow
  • You will proactively take the lead in coordinating IKEA supply chain partners to find the most efficient solutions in case of  constraints and deviations in the daily end-to-end goods flow.  You will act fast in case of deviations based on a pre-defined set of rules (e.g. selection of alternative transport service providers, right prioritization of deliveries).
  • You will act as an independent party that monitors our end goods flow to track and assess the performance of supply operations using a set of supporting tools. In case of performance challenges secure a proactive monitoring
  • Based on analysis, you will be improving the performance of our end-to-end goods flow. Provide fact-based analysis and areas of improvements to Global Operations Forum and Market Operations Forum.
  • You will take care of correct data in our systems to secure proper visibility and provide reason codes for any deviation in our daily planning and execution process.  You will alert concerned parties about incorrect or missing information required for the end-to-end goods flow.
  • You will constantly drive efficiency gains in our ways of working by digitalization and automatization of tasks.
  • You will contribute to define requirements and support the development of needed monitoring and reporting.

Qualification

We need a dedicated colleague with a strong supply chain mindset who has a true passion for the speed of daily operations in our Control Tower and working together with stakeholders across Inter IKEA. As a person you are resilient by having the capability to define and make priorities based on business needs and you have a holistic view on IKEA value chain.

  • You have good knowledge in logistics and end-to-end goods flow or relevant working experience in the industry
  • You are eager to operate in a fast moving and problem-solving environment
  • he IKEA values are reflected in your values.
  • You have a desire to constantly improve business performance and become better.
  • You have high commitment to business goals by delivering results and  a make it happen attitude. You always strives to reach goals with a high level of energy and motivation.
  •  You have negotiation skills
  • You are analytical, structured and organized.
  • You love to work and think global
  • You build strong relationships and enjoy interacting with many different business partners within and outside IKEA . You make them responsible for common achievements of availability for our customers
  • You are firm, proactive, and fact-based decisionmaker with the ability to escalate when and if needed
  • You have good knowledge in ITM 
  • You speak good English and other language

More Information

Working Hours: This position brings you the possibility to work globally and connect with suppliers around the world! This also means that the position will be operation day- evening- night time and over weekends in shifts.

If you are that person, join us for the opportunity to learn more about the many different realities within Inter IKEA and together with us creating a future of IKEA supply chain!

Did we pique your interest? If so please send us your CV, in English.

This role is full-time, works in shifts and is based in Warsaw, Poland.