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Commercial SFM & Bistro Manager 瑞典食品屋及小餐馆经理

Peking, Beijing Shi - Razišči lokacijo Food i Restoran Polni delovni čas

Opis delovnega mesta

WHAT YOU'LL NEED TO HAVE

• Extensive knowledge in managing in a high pressured front of house food experience environment.
• Detailed understanding of IKEA local and global food safety and compliance legislation.
• Extensive knowledge of local market requirements and consumer habits in an omnichannel environment.
• Broad knowledge of IKEA tools, systems and processes.
• Broad understanding of the IKEA brand including concept, core values and vision.
• Passion for food and people’s life at home.
• Passion for exceeding customer expectations.
• Motivated by living and sharing the IKEA values.
• Driven by leading business through people.
• Inspired by a dynamic change environment to continuously improve.
• Passion for exploring new innovative ideas.
• Inspired by the IKEA vision and business idea.

YOUR RESPONSIBILITIES

• Responsible for the implementation of global and national compliance standards to secure a safe environment for customers and co-workers.
• Responsible for Retail Foundation, commercial strategy and the commercial calendar for IKEA Food in the store to maximise sales and profitability.
• Responsible for the maintenance and upkeep of digital communication for food in the store to maximise sales and profitability.
• Responsible for the implementation and adherence to the front of house operational instructions in meeting the customer to maintain operational excellence.
• Secure excellence in operations and high-quality standards of customer experience in all areas by cooperating effectively with the Food Operations Manager.
• Responsible for ensuring that all customer facing areas are in shape as new and that all equipment is in full working order.
• Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans.
• Identify areas and improve the business to secure a seamless customer experience by seeking and acting on customer feedback.
• Secure a lean, diverse and high-performing team through building IKEA Food and IKEA competence whilst empowering co-workers to act on their own initiative.
• Responsible for the implementation of the global and national people and sustainability strategies.

ABOUT THIS WORK AREA

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.