You are passionate about leading business through people and have a strong belief in the individuals’ potential. By being customer oriented you see the customer first and consider the impact on the customer when taking decisions. You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing. You enjoy applying strategic, tactical and operational approach when analysing business opportunities from customer/market perspective and are inspired by challenging situations. You have an eagerness and desire to understand the IKEA business, the customer and co-worker needs and influence improvement of the business with a focus on customer and co-worker satisfaction, financial business performance and compliance.
For this role you should have a university degree in preferred Logistics, Supply Chain Management or proven performance in logistics/commercial/supply chain management. You bring with you 4-6 years working experience in a management position and proven successful senior leadership in a big organisation. You have experience of deliver both business result and people development through positively influencing the business directly as well as through good collaboration. You also bring with you an experience of securing implementation of mid-term and long-term strategies and plans and set/follow up goals and knowledge of labour laws and third-party relations. You have knowledge in the following areas: • IKEA business model, the strategic landscape and IKEA ways of working • Good business understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach • Excellent knowledge of IKEA processes, supply chain, warehousing operations and service business leading to an excellent customer fulfilment • Excellent knowledge of the customer and co-worker needs, demands and expectations on the markets • Very good knowledge of market intelligence • Good knowledge of change management and leading in the unknown/exploring • Very good knowledge of different leadership styles and needs as well as appropriate use in different situations • Stakeholder management: very good knowledge of how to identify and involve relevant stakeholders • Very good financial competence and understanding of the financial impact on total network • Understanding of cultural differences and importance of diverse teams to meet the customers’ expectations
As a person you have a strong collaborative mind-set in building relationships within and outside the organisation and use your good communication and negotiation skills. Your focus on achieving and exceeding goals and challenging business for constant improvement and higher efficiency is strong. You have the ability to act within the global framework in order to achieve local/market/organisation goals. In planning and maintaining work processes you possess the ability to apply strategic and analytical end-to-end oriented thinking.
WHAT YOU'LL BE DOING DAY TO DAY
Your missions will be :
? Accountable for high performing daily operations in the assigned central fulfilment unit through the external service partner that operates the unit. Including standard operating procedures, planning, execution, follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touchpoints for the lowest possible cost. Competence Profile | Customer Fulfilment Unit ESP Manager | Page 2 ? Accountable for budget and results connected to the ESP operated central fulfilment unit and to initiate actions when necessary to optimize costs in order to contribute to the performance, productivity, cost development and efficiency of central fulfilment operations. ? Accountable for implementing warehousing processes and concepts as well as new technological and digital innovations through the ESP. ? Responsible for developing and maintaining agreed contractual service standards together with the external service parter (ESP) and the INGKA retail organisation. ? Accountable for securing efficiency and continuous improvement of the unit through the ESP to reach excellence in operations as defined in the Customer Fulfilment Business Plan and the GSP agreement including delivery performance, quality and productivity improvements as well as cost optimization. ? Accountable for collaboration and cooperation of the unit with key partners and stakeholders on all levels including market, group, internal, external, within and outside of INGKA. Including: representation of the central fulfilment unit in related decision bodies, contribution with both knowledge and expertise to optimal operational and multichannel development, related business- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks. ? Responsible for acting as a “bridge builder” between IKEA and ESP with emphasis on interaction between IKEA and ESP co-workers; develop, communicate, explain and follow-up of strategy, business plan and relevant actions within the unit with the customer in focus ? Responsible for managing the External Service Provider (ESP) unit and developing a partnership built on close cooperation and securing a 'fair deal' within the given frames based on an environment friendly and socially sustainable supply chain. ? Accountable for promoting and stimulating entrepreneurial orientation in the in the ESP operated central fulfilment unit and to secure contribution to knowledge sharing, knowledge management, improvement, development and innovation activities. ? Accountable for the implementation of the Customer Fulfilment sustainability agenda in the assigned central fulfilment unit.
OUR TEAM WITHIN IKEA
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!